Student Portal - Test

This coaching skills e-learning course is a complete review of the key principles of coaching from start to finish. It covers the importance of coaching, assesses current skills and development areas and provides all the practical tools and techniques required to take coaching to another level and ensure your learners success as a business coach. The e-learning provides a comprehensive view of everything the successful coach needs.

In this short course, learners are (or will be reminded) why coaching is so important in business. And we’ll provide them with a range of practical tips, tools and techniques to help them become an accomplished coach (and, therefore, a successful manager of people).

Customer service can be the difference between profit and loss. Good customer service gets remembered and creates happy customers. And happy customers are more loyal, make more recommendations and spend more money. Put simply, businesses with a customer service culture are more competitive.

Will I mess it up? What if I’m wrong? Will people think I’m an idiot? Making decisions is difficult. And there are many reasons we fail to make good decisions. We might over-think or over-complicate an issue. We may take too long to reach a conclusion and we’re often struck will a terrible fear of making mistakes.

In the increasingly complex working environments that many people find themselves in, the resilience of individuals, teams, and organisations, is becoming critical for business success. We all have times when things are difficult. It might be a particular incident or tragedy which delivers a single blow, or it could be a series of smaller events which, over time, grind you down.

There are different definitions of resilience but a common theme among them is the idea of adaptation, recovery and bounce back. It’s often said that resilience is the ability to cope with challenges, problems and set-backs, and to become stronger because of them.

People use a number of different strategies to be, or become more, resilient. These include rational thinking skills, taking care of their physical and emotional health, and also making sure there are support systems in place to help them should they be needed.

This developing resilience e-learning course sets out to provide your learners with these strategies. Giving them everything they need to build their resilience and be better placed to face challenges that they might face in work and at home.

Giving feedback is difficult. Some people find it uncomfortable to critique others. Or sometimes, we’re just not sure of the best approach. But the consequences of poor or absent feedback can be very serious.

If you’re responsible for the performance of others, coaching should be one of your main priorities. Yet as managers, supervisors and team leaders, we often get so caught up in day-to-day operations that coaching slips down the to-do list.

Why do we need to work in the same building? That’s the question many companies now ask. The use of virtual workers is exploding in popularity. And the potential benefits are clear. Workers gain a better work/life balance, while having the freedom to do great work. And employers reduce their overheads, while creating a happier, more productive workforce.

Which all sounds great. But it’s easy to get it wrong. Managing a virtual team comes with a unique set of challenges. The biggest of which is not dealing with the physical distance between your team, but to reduce the psychological distance between everyone. This course is perfect for anyone who has to manage a team that works in different locations or over different shift patterns.

People don’t work hard for a weak manager. Teams fail under the leadership of weak managers. And weak managers themselves have unremarkable and unsuccessful careers.

But great managers are the opposite. People love to work for a great manager. Great managers help lift their teams to new levels of performance. And those managers are highly valued in companies, ensuring they’re the ones that get the promotions and the lucrative salaries.

What’s the difference between the weak manager and the great one? It’s simple: great managers are not born that way; they have to work at it – they’ve studied how to become great. In this e-learning course your learners will gain the fundamental ideas, techniques and mindset they need to become a better manager.

Being able to manage your time effectively is often what sets the best business people apart from the rest. By implementing good working practices and working to an improved time management plan, people have more time for the tasks that really get results. Not only will learners be able to allocate more time to important work, they’ll also free up personal time and thus reduce stress.

In this e-learning course, learners will work with some practical approaches to improve your time management. Identifying where the pressures are now and what can be done to help structure an approach that is efficient and effective. They’ll be given all the tools and techniques required to turn their time management goals into reality.

What each person considers important and how they want to spend their time is personal. For this reason, a one-size-fits-all approach to time management is less effective. With this in mind, an essential element of this course is the workbook, which focuses on helping the learner reflect on their own circumstances. It helps them put together strategies to address the issues they’ve identified and create action plans for success.

Mentoring, in a business sense, is a relationship between two people with the goal of professional and personal development. The mentor is usually an experienced individual who shares knowledge, experience, and advice with a less experienced person – the mentee.

There are many similarities between coaching and mentoring, but perhaps one of the main differences is that a mentor is often an expert, or at least highly experienced, in the area they are mentoring in, whereas a coach needn’t be.

Some mentors focus on helping their mentees develop their career path by giving advice on things like how to progress ‘up the ladder’. Others see their role as supporting the mentee as a person and focusing on how they can help them develop as individuals. There’s a great deal of variety in mentoring situations and the approaches mentors use. Some can be quite challenging and require the mentor to adapt to the situation and be flexible.

This mentoring e-learning course sets out to provide your learners with a wide understanding of the role of mentoring as well as a key set of tools that they can transfer to the workplace.

Performance management is simply about managers and employees working together to plan, monitor and review specific work objectives in order to maximise that employee’s contribution to the company.

Setting objectives is a vital skill for any leader, whether in charge of a small team or a huge company. And on a more personal level, setting objectives will help you achieve everything you want to in life.

This telesales e-learning course provides, practical, useful advice that can be applied immediately to a range of business development scenarios. Using memorable and interesting techniques, the course will ensure learners take away all the knowledge and skills required to make a success of inbound or outbound telesales calls.

All organisations need to put in place certain controls and practices to ensure their business is not used for money laundering. Aside from this, all employees should be trained in how to spot and avoid situations where money laundering could occur. This Anti-Money Laundering e-learning course focuses on the importance of complying with anti-money laundering regulations.

In this e-learning course, users will learn how to recognise and effectively deal with attempts at money laundering when it occurs. Learners will understand the minimum checks, controls and procedures that organisations are expected to have in place and how they can ensure compliance with relevant regulations.

Compliance training helps to ensure that employees are adhering to the regulations and laws required of them and that their actions do not put the organisation they are representing in a difficult or even illegal position. Failure to comply with legislation can result in hefty fines and even imprisonment. The Bribery Act 2010 is very powerful UK legislation put in place to ensure individuals and organisations comply with four key laws related to bribery. These are:

• Bribing
• Receiving a bribe
• Bribing a foreign official; and
• Failing to prevent bribery

Sometimes it’s easy to spot direct forms of bullying and harassment such as rude gestures, offensive remarks, hostile glares, excluding people or giving them the silent treatment. However, it’s often very subtle and can involve things like spreading malicious rumours, making unrealistic demands, assigning demeaning tasks, or denying someone opportunities for training or promotion. It’s also now common for bullying and harassment to take place through email, texts social media and messaging apps.

When businesses compete, consumers get better service at a better price. The goal of competition law, therefore, is to protect consumers by making sure businesses are competing with each other.

Competition law is broken when parties remove the element of uncertainty, which should normally exist between competitors, and replace it with certainty.

Competition law is concerned with two main areas:

• anti-competitive agreements
• the abuse of a dominant position.

Conduct risk is about ensuring customers are treated fairly and that any risks to market integrity is mitigated. This e-learning course covers the key conduct risk regulation responsibilities faced by organisations and their employees.

The use of this conduct risk e-learning to train your employees will help form a key part of your customer centric strategy and help sure you meet compliance regulations.

A Data Protection Impact Assessment is a way of analysing how data is processed to help identify and minimise any data protection risks.

DPIAs are a legal requirement for processing that is likely to be high risk, but an effective DPIA can also bring broader compliance, financial and reputational benefits. It can help you demonstrate accountability and build trust and engagement with individuals.

Data Protection Impact Assessments are often used on a project basis which may focus on a particular part of a business, or a new process. The basic procedure can be adapted for large or small projects and they should be used as an ongoing method which reviews the risks from data processing.

In this e-learning course, you users will learn the importance of a Data Protection Impact Assessment and how to apply it from start to finish. This will include; establishing what data is being processed and how, identifying the potential risks, the important questions that should be asked and how to implement measures to reduce these risks.

The e-learning provides a structured approach to carrying out Data Impact Assessments and a complete DPIA template for use in the workplace.

Compliance training helps to ensure that employees are adhering to the regulations and laws required of them and that their actions do not put the organisation they are representing in a difficult or even illegal position. Failure to comply with legislation can result in hefty fines and even imprisonment. The Equality Act 2010 is the main piece of UK legislation put in place to protect individuals from discrimination and to promote equality in the workplace.

Financial Crime involves illegal acts committed by individuals or groups of people to obtain a financial or professional advantage. This type of crime has become big business for criminals who have a variety of different methods of generating illegal income.

This Financial Crime Essentials e-learning course focuses on raising awareness of the different types of financial crimes, how they are perpetrated and what this can mean for individuals and organisations. It also looks at the individual’s responsibilities regarding financial crime, the due diligence they should perform, spotting warning signs and reporting suspicious activity.

The General Data Protection Regulation (GDPR) is the EU legislation put in place to protect people’s personal information. Its aims are simple – to ensure that data held about individuals is used fairly and lawfully. For example, most of us don’t want to be plagued with unwanted junk mail, e mails or telephone calls. There is also a risk that our information could be used for criminal purposes if it gets into the wrong hands. Sometimes the information that is held about us can be wrong.

There are probably many other potential problems that you can think of so you will understand why our information needs to be protected. In this course, your participants will learn the data protection principles and the simple steps organisations and individuals can take to make sure they comply with them.

The General Data Protection Regulation (GDPR) is the EU legislation put in place to protect people’s personal information. Its aims are simple – to ensure that data held about individuals is used fairly and lawfully. Data protection regulations apply to processing carried out by organisations operating within the EU, and also to organisations outside the EU which offer goods or services to individuals in the EU.

Although everyone within an organisation should be aware of and follow the GDPR regulations, people in more senior rules have an important role to play. This requires an in-depth understanding of the data regulations and the ability to identify where breaches may be taking place and to help ensure any gaps are closed.

A great reference tool for those with responsibility for GDPR, this e-learning course provides the learner with an in-depth understanding of GDPR, giving clarity around what is needed to ensure compliance, as well as providing support material to guide the organisation through the compliance process.

With this e-learning, your learners will be taken through General Data Protection Regulations step-by-step, ensuring they have a full understanding of what is required of the organisation, themselves and the people that work for them.

Compliance training is critical for individuals and the organisations they represent. It helps to ensure that employees follow governance and regulations that apply to their job responsibilities. This helps protect both the individual and the organisation from costly mistakes that could result in fines or bad publicity.

This Information Security for Managers e-learning course focuses on ensuring data is secure from unauthorised use and that information stored on IT systems is safe from potential misuse.

In this course, your participants will learn the information security principles and the simple steps organisations and individuals can take to make sure the confidential data they store is safe and secure from attack.

​

Employees can be the biggest information security weakness to an organisation. It’s critical that employees are educated in the risks that cyber security threats pose to them and their business and that they know how to safely use the tools and information that is available to them.

This Information Security Suite is a collection of e-learning modules aimed at the most important elements of a safe approach to cyber security. The modules cover…

1. Protection from Malware
2. Passwords
3. Social Engineering
4. Surfing the Web
5. Phishing Emails
6. Social Networking
7. Mobile Devices

Each learning module covers the topic in full and provides an individual assessment, so you can gather ‘sign-off’ for your learner’s completion of every topic.

This e-learning aims to raise awareness of information security, providing guidance and information that will help ensure your organisation and its employees avoid the potential pitfalls of poor cyber security practices.

This e-learning would be a great addition to Induction processes and where you need to provide policy understanding and sign-off throughout the business.

The Market Abuse Regulations prohibit insider dealing and unlawful disclosure of inside information, and market manipulation. This compliance e-learning for market abuse is critical for individuals and the organisations they represent. It helps protect them from costly mistakes that could result in fines or even imprisonment.

This Market Abuse e-learning course focuses on this important regulation and helps ensure costly mistakes related to investing in stocks and shares are avoided.

Modern slavery is the illegal exploitation of people for personal or commercial gain. Victims are trapped in servitude, which they were deceived or coerced into, and cannot leave.

There are victims of modern slavery and human trafficking across the UK and their plight often goes by unnoticed or with people simply not appreciating that this could be happening. There is no typical victim of slavery. Victims can be men, women and children of all ages, and cut across the population. But they are most often the most vulnerable in society.

The fair treatment of customers is required by any firm that is regulated by the Financial Conduct Authority (FCA). It also makes good business sense to be fair to the people you serve. This Treating Customers Fairly e-learning course focuses on ensuring awareness, understanding and compliance of the six core consumer outcomes expected from the FCA.

The e-learning aligns with FCA guidelines and demonstrates the importance of being transparent when dealing with customers, not misleading them in order to make a sale and ensuring they have all the information they require to make an informed choice.

Employers have an obligation to provide an open and transparent workplace, where employees feel safe to speak up on issues they are concerned about. It is good practice to develop a clear whistleblowing procedure that all employees are aware of and understand. This will ensure employees feel safe to blow the whistle on issues that are in the public interest.

The dangers for people that operate abrasive wheels cutting equipment as part of their role cannot be underestimated. Many accidents that occur with abrasive wheels come about due to operator error or poor maintenance of equipment, both of which could be resolved with effective training and a heightened awareness of the dangers that using this equipment can pose.

This abrasive wheels e-learning course provides learners with all the information they need to effectively operate abrasive wheel equipment and help to ensure they avoid injury for themselves and those around them.

It is a legal requirement for employers to provide information, instruction and training about the Control of Substances Hazardous to Health (Control of Substances Hazardous to Health Regulations 2002 as amended).

COSHH is the law that requires employers to control substances that are hazardous to health. The Control of Substances Hazardous to Health (COSHH) regulations have been in place for more than 25 years, and the scientific evidence suggests that over this time industry has, in general, been consistently reducing exposure to hazardous substances.

In this COSHH e-learning course your learners will gain the knowledge and understanding required to ensure they can act safely when working around hazardous substances. It provides a clear overview of the important elements of hazardous substances and gives learners all the information to help ensure the safety of themselves or anyone else who works with hazardous substances.

The e-learning course is interactive and engaging with elements of ‘storytelling’ that help make the learning easy and interesting to follow. It’s a fun way of learning the important principles of COSHH.

The idea that working at desks, or using display screens, can be damaging to your health is now well established. But it’s not just desk-bound workers that are vulnerable. In today’s highly computerised age, employees in many fields now spend more time than ever before in front of screens.

The big problem is the gradual nature of the damage caused. Just like you don’t notice the daily aging of your body, poor working conditions take a slow but serious toll on your body. This course will help you set up your workstation to minimise any potential damage to your health.

Substance abuse is a complex problem and when that problem enters the workplace, it can become extremely destructive. The misuse of drugs and alcohol affects not only the person that is involved and their family and friends, but also their co-workers, management and ultimately the business they work for.

Under the Health & Safety at Work Act, employers can be prosecuted if they know an employee is under the influence of alcohol or drugs and they are allowed to continue working, therefore putting co-workers at risk. So, the importance of making employees aware of their responsibilities cannot be underestimated.

Electricity is a familiar and necessary part of everyday life, but every year accidents at work involving electric shock or burns are reported to the authorities. There are simple precautions that can be taken to significantly reduce the risk of electrical injury to you, and others around you, when working with, or near electricity.

In this electricity at work e-learning course your learners will gain the knowledge and understanding required to ensure they can act safely when working with electricity as well as being able to apply principles that will help reduce the likelihood of accidents occurring in the workplace.

It is a legal requirement for employers to provide information, instruction and training about fire safety in the workplace (Fire Safety Regulations – The Regulatory Reform (Fire Safety) Order 2005).

In this fire safety e-learning course your learners will gain the knowledge and understanding required to ensure they can act safely in the event of a fire as well as being able to apply principles that will help reduce the likelihood of fire occurring in the first place.

It is a legal requirement for employers to provide adequate and appropriate equipment, facilities and personnel to ensure their employees receive immediate attention if they are injured or taken ill at work – The Health and Safety (First-Aid) Regulations 1981.

In this first aid e-learning course you’ll be provided with all the necessary information and resources to help you meet the requirements for your organisation as well as gaining a real understanding of the roles of the personnel involved in first aid.

The Health and Safety at Work Act (1974) imposes a general duty on employers to make sure that their workplaces are safe and offer no risk to health. This act is supported by a number of specific regulations relating to workplace safety.

The law surrounding health and safety can often be seen as a complex area. This e-learning course aims to provide practical advice on the workings of legislation and how it is best followed. It covers the Health and Safety at Work Act, which is the primary legislation in Great Britain, setting out the general principles that should be adhered to.

Learners are also guided through additional health and safety regulations, supporting advice, guidance and codes of practice that help explain what needs to be done to comply with regulations and ensure everyone’s safety.

No one plans to injure themselves while lifting or moving items at work. But it happens, a lot. Poor manual handling technique is a major cause of workplace injuries. And the subsequent musculoskeletal injuries sustained can range from mild discomfort to severe pain to more serious life-changing conditions.

We all have aches and pains from time to time and the chances are that some of these may have been caused by what’s known as a musculoskeletal disorder. Musculoskeletal disorders (MSDs) are fairly common and affect the body’s joints, ligaments, muscles, nerves, tendons, and structures that support limbs, neck and back. They affect three main areas of the body; upper limb, back and lower limb.

When people suffer from an MSD, it can lead to a reduction in an individuals’ assessment of their general health, and to a reduction in their quality of life. MSDs are not always caused by work, but they are often made worse by the work we do and they often develop over time.

There are many workplaces that have dangerous levels of noise. Whether you’re vulnerable to damage depends on the volume of the noise and the length of time you’re exposed to it. But even listening to music too loud on earphones while you work can cause damage to your hearing.

The harsh reality is, when you lose your hearing you’ll probably never get it back. And no job is worth irreversible hearing loss. Employers have legal obligations around protecting the hearing of their employees, but even with these healthy and safety rules in place, many people are at risk. This short e-learning course will help you reduce or control the risks from noise at work.

Personal protective equipment (PPE) is designed to protect the user against health or safety risks at work. It can include items such as safety helmets and hard hats, gloves, eye protection, high-visibility clothing, safety footwear and safety harnesses.

Wherever risks to health and safety cannot be adequately controlled in other ways, the Personal Protective Equipment at Work Regulations 1992 require PPE to be supplied. In some cases, there are more specific regulations which apply to the use of PPE such as hearing protection, respiratory protective equipment, protection against dangerous substances.

Risk assessment is a key component in the implementation of health and safety in the workplace. It helps set the workplace standards required and ensures potential health and safety risks are minimised or removed. In this risk assessment e-learning course your learners will understand the full procedures required for carrying out an effective risk assessment. This will include; identifying the hazards, consulting the stakeholders, writing a risk assessment and communicating the findings with the relevant workers.

Slips and trips are the most common cause of workplace injury. Fortunately, most are minor and don’t result in serious injury. But many do cause serious problems for the victim. And each year a large number of people suffer life-changing injuries.

Every year around half a million people in the UK suffer from cases of work-related stress, depression or anxiety. The UK economy lost nearly 12 million working days last year alone. And stress accounted for 37% of all work related ill health.

When vehicles are used in the workplace, there’s always a potential for accidents to happen. Employers have a duty of care towards their employees and must take reasonable steps to prevent harm or injury to anyone would could be affected by their activities.

Violence at work is a topic that people in senior roles often avoid talking about. However, crime surveys tell us that there are a significant number of violent occurrences and even more threats to employees each year, particularly when online threats are taken into account. Employees don’t need to be in ‘high risk’ roles to be affected either, with people being affected in all walks of life and many different jobs.

The Health and Safety Executive defines Violence at Work as any incident in which a person is abused, threatened or assaulted in circumstances relating to their work.

Aside from the considerable impact on the individual, violence at work can affect businesses too. Some of the known implications are; higher sick leave, low productivity and profitability and issues with recruitment and retention of staff. Being aware of, and knowing how to manage and reduce risks should be top of all managers priorities. This e-learning course provides everything required to heighten awareness of workplace violence concerns and to help control the risks.

According to Health & Safety laws, all employers are required to ensure, so far as is reasonably practicable, the health, safety and welfare of all their employees. There are also specific pieces of regulation which refer to the use of equipment at work, such as PUWER, LOLER and the Supply of Machinery regulations.

The main aim of this e-learning is to help prevent death or injury caused by a fall from height.

Falls from height are one of the biggest causes of workplace fatalities and major injuries, accounting for about 29% of fatal injuries to workers. Employers have a duty to make sure employees have the sufficient skills, knowledge and experience to perform the working at height task they are asked to do.

Working at height means work in any place where, if there were no precautions in place, a person could fall a distance liable to cause personal injury. You are working at height if you; work above ground/floor level, could fall from an edge, through an opening, or fragile surface, could fall from ground level into an opening in a floor, or a hole in the ground.

Workplace transport is any activity involving vehicles used in a workplace. Employers have a legal duty to ensure that the health and safety of their employees, contractors and members of the public are not put at risk as a result of the work they do.

To ensure the health and safety of employees and people visiting a workplace, several factors should be considered, such as; ensuring the environment is well designed for vehicles and pedestrians, reviewing transport activities that could lead to accidents and injury, ensuring drivers are trained and competent in the use of vehicles and making sure vehicles are fit for purpose and regularly maintained.