Business Skills

This coaching skills e-learning course is a complete review of the key principles of coaching from start to finish. It covers the importance of coaching, assesses current skills and development areas and provides all the practical tools and techniques required to take coaching to another level and ensure your learners success as a business coach. The e-learning provides a comprehensive view of everything the successful coach needs.

In this short course, learners are (or will be reminded) why coaching is so important in business. And we’ll provide them with a range of practical tips, tools and techniques to help them become an accomplished coach (and, therefore, a successful manager of people).

Customer service can be the difference between profit and loss. Good customer service gets remembered and creates happy customers. And happy customers are more loyal, make more recommendations and spend more money. Put simply, businesses with a customer service culture are more competitive.

Will I mess it up? What if I’m wrong? Will people think I’m an idiot? Making decisions is difficult. And there are many reasons we fail to make good decisions. We might over-think or over-complicate an issue. We may take too long to reach a conclusion and we’re often struck will a terrible fear of making mistakes.

In the increasingly complex working environments that many people find themselves in, the resilience of individuals, teams, and organisations, is becoming critical for business success. We all have times when things are difficult. It might be a particular incident or tragedy which delivers a single blow, or it could be a series of smaller events which, over time, grind you down.

There are different definitions of resilience but a common theme among them is the idea of adaptation, recovery and bounce back. It’s often said that resilience is the ability to cope with challenges, problems and set-backs, and to become stronger because of them.

People use a number of different strategies to be, or become more, resilient. These include rational thinking skills, taking care of their physical and emotional health, and also making sure there are support systems in place to help them should they be needed.

This developing resilience e-learning course sets out to provide your learners with these strategies. Giving them everything they need to build their resilience and be better placed to face challenges that they might face in work and at home.

Giving feedback is difficult. Some people find it uncomfortable to critique others. Or sometimes, we’re just not sure of the best approach. But the consequences of poor or absent feedback can be very serious.

If you’re responsible for the performance of others, coaching should be one of your main priorities. Yet as managers, supervisors and team leaders, we often get so caught up in day-to-day operations that coaching slips down the to-do list.

Why do we need to work in the same building? That’s the question many companies now ask. The use of virtual workers is exploding in popularity. And the potential benefits are clear. Workers gain a better work/life balance, while having the freedom to do great work. And employers reduce their overheads, while creating a happier, more productive workforce.

Which all sounds great. But it’s easy to get it wrong. Managing a virtual team comes with a unique set of challenges. The biggest of which is not dealing with the physical distance between your team, but to reduce the psychological distance between everyone. This course is perfect for anyone who has to manage a team that works in different locations or over different shift patterns.

People don’t work hard for a weak manager. Teams fail under the leadership of weak managers. And weak managers themselves have unremarkable and unsuccessful careers.

But great managers are the opposite. People love to work for a great manager. Great managers help lift their teams to new levels of performance. And those managers are highly valued in companies, ensuring they’re the ones that get the promotions and the lucrative salaries.

What’s the difference between the weak manager and the great one? It’s simple: great managers are not born that way; they have to work at it – they’ve studied how to become great. In this e-learning course your learners will gain the fundamental ideas, techniques and mindset they need to become a better manager.

Being able to manage your time effectively is often what sets the best business people apart from the rest. By implementing good working practices and working to an improved time management plan, people have more time for the tasks that really get results. Not only will learners be able to allocate more time to important work, they’ll also free up personal time and thus reduce stress.

In this e-learning course, learners will work with some practical approaches to improve your time management. Identifying where the pressures are now and what can be done to help structure an approach that is efficient and effective. They’ll be given all the tools and techniques required to turn their time management goals into reality.

What each person considers important and how they want to spend their time is personal. For this reason, a one-size-fits-all approach to time management is less effective. With this in mind, an essential element of this course is the workbook, which focuses on helping the learner reflect on their own circumstances. It helps them put together strategies to address the issues they’ve identified and create action plans for success.

Mentoring, in a business sense, is a relationship between two people with the goal of professional and personal development. The mentor is usually an experienced individual who shares knowledge, experience, and advice with a less experienced person – the mentee.

There are many similarities between coaching and mentoring, but perhaps one of the main differences is that a mentor is often an expert, or at least highly experienced, in the area they are mentoring in, whereas a coach needn’t be.

Some mentors focus on helping their mentees develop their career path by giving advice on things like how to progress ‘up the ladder’. Others see their role as supporting the mentee as a person and focusing on how they can help them develop as individuals. There’s a great deal of variety in mentoring situations and the approaches mentors use. Some can be quite challenging and require the mentor to adapt to the situation and be flexible.

This mentoring e-learning course sets out to provide your learners with a wide understanding of the role of mentoring as well as a key set of tools that they can transfer to the workplace.

Performance management is simply about managers and employees working together to plan, monitor and review specific work objectives in order to maximise that employee’s contribution to the company.

Setting objectives is a vital skill for any leader, whether in charge of a small team or a huge company. And on a more personal level, setting objectives will help you achieve everything you want to in life.

This telesales e-learning course provides, practical, useful advice that can be applied immediately to a range of business development scenarios. Using memorable and interesting techniques, the course will ensure learners take away all the knowledge and skills required to make a success of inbound or outbound telesales calls.